Seek Spark Health Care Network Private Limited a private limited company with its registered office at Chennai, Tamil Nadu (“Company”, “Seek Spark” "We", "Us", "Our" and terms of similar meaning) operating and/or teleconferencing, messaging platform, mobile applications supported by Android and IOS and features and content etc.  (“Platform”) is committed to protecting Your privacy.


The Platform is a web/mobile based platform which facilitates End Users (“End Users”) to connect with Consultants that are registered on our Platform. The Consultants are professionals providing counselling and therapy services (“Consultants”). The Platform includes, without limitation, the following services (collectively, the “Services”):


  1. the facilitation of electronic Platform to connect End Users with the Consultants.
  2. the provision of appointment scheduling and reminders.
  3. facilitating online counselling sessions based on the appointments scheduled between the End User and the Consultant through the Platform by way of online, voicemail and chat interactions.


By using our Platform, you (such End User and/or Consultant shall hereinafter be referred to as “You”, “Your” as applicable) accept this privacy policy along with any amendments or modifications as may be made from time to time (“Privacy Policy”) and thereby expressly consent to our collection, use and disclosure of Personal Information (as defined below) in accordance with this Privacy Policy. If You do not wish to provide any Personal Information, You are not entitled to use this Platform or avail of the services provided by the Platform (“Services”). This Privacy Policy is incorporated into and subject to our Terms & Conditions (“Terms”) available at


We reserve the right to modify this Privacy Policy at our sole discretion without notice. To make sure You are aware of any changes, please review this Privacy Policy periodically. You will be deemed to be governed by the terms of the modified Privacy Policy as may be amended from time to time.


Please feel free to direct any questions or concerns regarding this Privacy Policy by contacting us through this Platform or by writing to us at




  1. In order to provide our full range of Services, we may collect the following types of information from You (as applicable) including but not limited to


  1. Your name,
  2. email address
  3. an account password,
  4. telephone number,
  5. mobile number.
  6. billing address,
  7. a credit / debit card number
  8. a credit / debit card expiration date
  9. other payment instrument details;
  10. medical history and other personal information provided in advance of an appointment;
  11.  all information provided (whether orally or in writing) during the counselling session scheduled and booked with a Consultant on the Platform;
  12. all notes and inferences of the Consultant created during or post a Counselling Session in respect of the particular End User


(collectively referred to as “Personal Information”). It is expressly undertaken herein that Seek Spark shall not record any of the Counselling Sessions between any Consultant and any End User. However, you agree and acknowledge that Seek Spark shall appoint certain third party vendors and service providers to provide services such as messaging and teleconferencing services, such third party service providers shall have access to Your Personal Information, End User Personal Information and Counselling Sessions which may be recorded by such third party service providers as required under the applicable law. Such third party service providers shall restrict access to Your Personal Information, End User Personal Information and Counselling Sessions from all its employees, officers, agents etc. Further, the Company shall not have any access to such Personal Information recorded by the third party service providers and shall ensure that the Consultants, employees, officers or agents of the Company are not provided any access to such Personal Information stored by the third party vendors.  The Consultant may record any of the Counselling Sessions or interactions between the End User and the Consultant through the Platforms only with the express prior written consent of the End User. In any event, Seek Spark shall not be held liable for any breach of confidentiality obligations by the Consultant or any third party service providers as mentioned above or the breach of this Privacy Policy.


  1. Non-Personal Information: When You visit the Platform, we may collect certain non-personal information such as Your internet protocol address, operating system, browser type, and internet service provider. This type of information does not identify You personally.


  1. Automatic Information - We receive and store certain types of information whenever You access our Platform. We use "cookies" (small file containing a string of characters that uniquely identifies Your browser) and we obtain certain types of information when Your web browser accesses the Platform or advertisements and other content served by or on behalf of Seek Spark on other websites. These server logs may include information such as Your web request, Internet Protocol address, browser type, browser language, the date and time of Your request and one or more cookies that may uniquely identify Your browser. We use cookies primarily for user authentication but may also use them to improve the quality of our Service by storing user preferences and tracking user trends.


  1. Mobile: When You download or use our Platform through Your mobile, we may receive information about Your location and Your mobile device, including a unique identifier number for Your device. We may use this information to provide You with Services if required.


  1. User communications - When You send emails or other communications to us, we may retain those communications in order to process Your inquiries, respond to Your requests and improve our Services.




We process the Personal Information You provide in any one or more of the following manner:


  1. To process Your request for Services,
  2. For providing Services, We may disclose Your Personal Information to End User(s) and/or Consultant’s (as the case may be) and/or other registered business partners (as applicable).
  3. The  Seek Spark’s and/or business partners/users shall be entitled to  process the Personal Information in accordance with this Privacy Policy and as permitted by the applicable law;
  4. To fulfil requests for Services;
  5. To improve our Services;
  6. To enforce our Terms;
  7. To contact You;
  8. To avoid fraud and other prohibited or illegal activities;
  9. To protect the security or integrity of the Platform, Our business, Services and users;
  10. To customise our communication with You and the marketing material we share with You;
  11. To allow our registered Consultants’s, business partners to present customised messages to You.
  12. To publish any testimonials or reviews that You may have provided on the Platform;
  13. To contact any person You may have enlisted as a friend for reference purposes;
  14. To Comply with Legal Requirements:  We may disclose Personal Information, in good faith,  wherein the access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Seek Spark, its users or the public as required or permitted by law; and
  15. Additionally, in the event of a audit, reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may share/transfer/assign the Personal Information we have collected to the relevant third party.


We shall be entitled to retain Your Personal Information for our record for a period of 5 (five) years after the deletion of Your Account with us and such Personal Information shall be used us only in consonance with this Privacy Policy. Notwithstanding anything contained herein the Company does not record or retain the records pertaining to the Counselling Sessions between the Consultants and the End User. 




You may update or modify Your Personal Information. To delete Your registered account, please email us at  Requests for such deletion will be handled within 30 days and such deletion will be effective from the date of communication of confirmation of such deletion by Us to You.




We use reasonable security measures to protect Personal Information from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Personal Information. When the Service is accessed using advanced versions of Internet Explorer , Firefox, or Safari, Secure Socket Layer ("SSL") such technology may protect Personal Information using both server authentication and data encryption. These technologies help ensure that Personal Information is safe, secure, and only available to You and those to whom You have granted access including but not limited to us, our business partners, registered Consultant’s and authorised third parties. We host our Platform in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders.


  1. Account Security: You are responsible for maintaining the security and confidentiality of Your user ids and passwords while accessing the Platform either as a End User (“End User Account”) or a Consultant (“Consultant Profile”). You acknowledge that neither the Company nor any of its directors, shareholders or other representatives shall be liable to You under any circumstances for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of, or a breach or, or compromise of registration of Your End User Account or Consultant Profile (as the case may be) with us and/or Your ability or inability to use the End User Account or Consultant Profile (as the case may be).


  1. Credit Card Security: We use third-party payment processors (“Payment Processors”) for any payments made on this Platform. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processors in addition to the Terms. You acknowledge that neither the Company nor any of its directors, shareholders or other representatives shall be liable to You under any circumstances for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of Your use of the Payment Processors, Your payment through the Payment Processors or Your ability or inability to complete the payment.




In addition, the Platform may occasionally contain links to Third-Party sites (“Third-Party”). If You click on the links to Third-Party websites, You leave the Platform. We are not responsible for the content of these Third-Party websites or for the security of Your information when You use the Third Party websites. These Third-Party service providers and Third-Party websites may have their own privacy policies governing the storage and retention of Your information that You may be subject to. They may collect information such as Your IP address, browser specification, or operating system. This Privacy Policy does not govern any information provided to, stored on, or used by these Third-Party providers and Third-Party websites. We recommend that when You enter a Third-Party website, You review the Third Party website’s privacy policy as it relates to safeguarding Your information. We use third-party advertising companies to serve ads when You visit the Platform. These companies may use information (not including Your name, address, email address, or telephone number) about Your visits to the Platform and Third-Party websites in order to provide advertisements about goods and services of interest to You. You agree and acknowledge that We are not be liable for the information published in search results or by any Third-Party website.




By using the Platform and/ or by providing Your Personal Information, You consent to the collection and use of such Personal Information in accordance with this Privacy Policy, including but not limited to Your consent for sharing Your Personal Information as per this Privacy Policy. You specifically agree and consent to us collecting, storing, processing, transferring and sharing information (including Personal Information) related to You with third parties, End-User(s), Consultant’s (as the case may be) or to service providers or registered business partner/users for the purposes as set out in this Privacy Policy.




If You have any grievance with respect to the Platform or the Services, You can contact our grievance officer at:


Name : Mr. Kunal Pancholi

Designation: Director/Co-Founder


SeekSpark connects Care Seekers with Qualified and experienced Care Providers.
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